FAQ

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To place an order, follow these simple steps:

  1. Browse our website and add the desired products to your shopping cart.
  2. Click on the shopping cart icon to review your items.
  3. Click “Proceed to Checkout” and follow the on-screen instructions to complete your purchase

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Klarna and Clearpay. You can select your preferred payment option during checkout.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery of your order on our website.

While we hope that you will love our products if for any reason you are unsatisfied with your purchase we will gladly accept your unworn/unwashed item/items within 14 days of the delivery date.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange and you will be required to pay for your returned postage.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Please refer to our Return Policy for detailed instructions.

Yes, our products come with a Warranty Policy that outlines the terms and duration of the warranty. Please check the product description or contact our customer support team for warranty-specific details.

Shipping times vary depending on your location and the shipping method selected during checkout. The majority of our goods will be delivered within 7-14 business days. However, delivery time scales can vary depending on the product ordered and depending on which country it is being shipped to.

If 14 business days have passed, then please do not hesitate to contact us at info@enenesis.com You can find more details on our Shipping Information page.

We aim to process orders quickly. If you wish to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but it may not be possible if your order has already been shipped.

You can reach our customer support team via email at info@enenesis.com

Mob: +447424686511

Or by using our Contact Us page. We are here to assist you with any questions or concerns you may have.

Yes, we take your privacy and security seriously. We use industry-standard encryption and security measures to protect your personal information. You can learn more by reading our Privacy Policy.