Privacy Policy

Protecting your Privacy at Enenesis.com, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. We know the world of data security can be tricky, but we want to clearly highlight what you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy-related.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from enenesis.com

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress/WooCommerce to power our online store–you can read more about how WordPress uses your Personal Information here: https://en-gb.wordpress.org/about/privacy/ We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

COOKIE POLICY

This enenesis.com website is operated by Enenesis Ltd. For the purpose of this document, Enenesis Ltd may be known as ‘we’ ‘us’ or ‘our’.

For the purposes of the UK Data Protection Act 2018 and the General Data Protection Regulations 2016 (the law), the data controllers for any personal information we hold about you are Enenesis Ltd (Company, Number 09153360) of 7 Bell Yard, London. WC2A 2JR. United Kingdom.

WHAT ARE COOKIES?

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your device, for example, computer or mobile phone when you access the internet. These include small files known as cookies.

A cookie is a small piece of information which is stored on your computer’s hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies, but you can change the settings on your browser to prevent cookies being stored on your computer, should you wish.

WHY ARE COOKIES USED BY ENENESIS?

Our site uses cookies to distinguish you from other users of enenesis.com (our “site”). This helps us to provide you with a better experience when you browse our website. Cookies also enable us to analyse the performance of our website in order to make improvements. This website uses cookies which let us tailor the content to fit the needs of our site’s visitors. Without cookies we can’t guarantee that your website experience will be the best we would like it to be.

Please note that we do not store personally identifiable information such as credit card details, name and address within the cookies. The cookie is like a key and once you are signed in, the key is associated with this information.

Although you can opt-out to having cookies stored on your computer, when you wish to order on  enenesis.com, you will need to have cookies enabled. If you don’t wish to have cookies enabled, you will still be able to browse our website.

WE USE THE FOLLOWING TYPES OF COOKIES:

• Strictly Necessary Cookies– These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas. Without using these cookies, services you have asked for such as shopping baskets or e-billing cannot be provided.
• Website functionality cookies– these cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
• Website analytics cookies– we use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience. An example may be to track how many visitors we have to our website. The analytics services we use for this are: – Google Analytics https://www.google.com/analytics
• Customer preference cookies– when browsing or shopping online, the website will remember preferences you make (for example your username, language or location). This makes browsing experience simpler, easier, and more personal to you.
• Social cookies– these allow you to share content directly on social networking sites such as Twitter, Facebook, Instagram etc. An example would be when you ‘like’ or share one of our images.
• Targeting cookies or advertising cookies – these cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

 

Enenesis MAY USE COOKIES IN THE FOLLOWING WAY?

• Tailoring user experience
• Storing wish lists
• Counting customers
• Show what products interested you
• Form data

We also use Tracking Analytic Services to see how our customer’s shop. This allows us to understand what our customers are interested in and helps us stock the correct products for our customer base.

The analytics services we use are:

• Google Analytics: https://www.google.com/analytics

If you visit another website prior to our site, you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

HOW TO MANAGE COOKIES

You can block or restrict cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site.

More information can be found at: https://www.aboutcookies.org/

Email tracking:

To help us to understand whether you’ve opened an email we use Web Beacons. Web beacons are tiny, invisible images placed in emails to tell us whether you’ve opened them and how often, how you interacted with them, which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.

Link tracking:

Our emails contain several hyperlinks which have a unique ID. When you click on one of these, we log the click so that we can understand who has clicked through from an email to our website. We use this information to tailor future emails.

Cookies:

Emails may cause cookies to be set when you download images or when you click on a link.

Choosing whether to accept Cookies:

If you choose not to accept cookies through email you can unsubscribe from our mailing list. You can also disable cookies through your browser setting

If you’re not sure of the type and version of web browser you use to access the Internet:
For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

HOW TO ENABLE COOKIES

You can enable cookies by following the steps below depending on your browser:

SAFARI ON OSX

Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option; Click on ‘Security’ then ‘Accept cookies’; Select the ‘Only from site you navigate to’.

MOZILLA FIREFOX ON OSX

Click on ‘Mozilla’ at the top of your browser window and select the ‘Preferences’ option; Scroll down until you see cookies under ‘Privacy & Security’; Select ‘Enable cookies for the originating web site only’.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at: [email protected]