We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Enenesis has the right to release the funds or not based on the product situation.
To start a return, you can submit a return request to the following email
Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, Customer is responsible for return shipping cost.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Email: [email protected]
What is the Restocking Fee?
No Restocking fee
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Enenesis Customer Support for More Info
Phone: +44 7424686511
Email: [email protected]
Address: 7 BELL YARD, London WC2A 2JR, United Kingdom
